Privacy

Privacy and Cookie Notice

Updated as of: July 21, 2013

National Student Loans understands how important the privacy of personal information is to our Clients and Users. This Privacy Policy will tell you what information we collect about you and about your use of National Student Loans and its services. It will explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully.

This Privacy Policy applies to Web sites owned and operated by National Student Loans that are intended for use by consumers, as well as all services provided under a Service Agreement.

References to National Student Loans, its agents, successors, and assigns.National Student Loans understands how important the privacy of personal information is to our Clients and Users. This Privacy Policy will tell you what information we collect about you and about your use of National Student Loans and its services. It will explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully.

This Privacy Policy applies to Web sites owned and operated by National Student Loans that are intended for use by consumers, as well as all services provided under a Service Agreement.

References to National Student Loans, its agents, successors, and assigns.

1. Information Collected

National Student Loans collects both Personal and Non-Personal Information. Personal Information means information that National Student Loans can use to identify or contact you, such as your name, address, telephone number, or email address. For the purposes of services rendered under a Service Agreement (the “Services”), Personal Information will also include information such as your social security number and student loan account numbers. Personal Information is collected on our website through account registration or email update registration, and over the phone or electronically as the first step in obtaining Services. All information collected over the phone or electronically in connection with obtaining Services will be considered Personal for the purposes of this policy.

Non-Personal Information means any information that National Student Loans cannot use to identify or contact you. Non-Personal Information regarding your use of the National Student Loans website will be collected via third-party analytics software and cookies, and may be collected by third-parties on behalf of National Student Loans.National Student Loans collects both Personal and Non-Personal Information. Personal Information means information that National Student Loans can use to identify or contact you, such as your name, address, telephone number, or email address. For the purposes of services rendered under a Service Agreement (the “Services”), Personal Information will also include information such as your social security number and student loan account numbers. Personal Information is collected on our website through account registration or email update registration, and over the phone or electronically as the first step in obtaining Services. All information collected over the phone or electronically in connection with obtaining Services will be considered Personal for the purposes of this policy.

Non-Personal Information means any information that National Student Loans cannot use to identify or contact you. Non-Personal Information regarding your use of the National Student Loans website will be collected via third-party analytics software and cookies, and may be collected by third-parties on behalf of National Student Loans.

2. How Information Is Used

Personal Information collected will be used to:

  • Provide you with Services;
  • Administer your account;
  • Respond to inquiries you send to us;
  • Obtain feedback from you about National Student Loans and our Services;
  • Provide you with solicited news and updates.

Non-Personal Information collected will be used to:

  • Statistically analyze user behavior and activity including how frequently areas of the website are visited and how many emails are received and opened; and

Conduct market research and measurement activities.Personal Information collected will be used to:

  • Provide you with Services; 
  • Administer your account; 
  • Respond to inquiries you send to us; 
  • Obtain feedback from you about National Student Loans and our Services; 
  • Provide you with solicited news and updates. 

Non-Personal Information collected will be used to:

  • Statistically analyze user behavior and activity including how frequently areas of the website are visited and how many emails are received and opened; and 
  • Conduct market research and measurement activities. 

3. How Information Is Protected

We take reasonable security measures consistent with federal and state law to protect the security of your Personal Information, including the use of encryption or Secure Socket Layers connections for the transmission of any Personal Information through the website. In so much as personal email is generally not encrypted, we request that no Personal Information be sent to us via email.

We will retain your Personal Information as long as your account is active or needed to provide you Services. At any time you can remove your Personal Information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to National Student Loans from our servers. We will also retain your Personal Information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.

4. How Information Is Shared

Except as described in this Privacy Policy or as specifically agreed to by you, National Student Loans will not disclose any Personal Information it gathers from you through the website or Services. We may only release Personal Information to third parties: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In addition, we may disclose Personal Information as described below.

In the event of a corporate change in control resulting from, for example, a sale to, or merger with, another entity, or in the event of a sale of assets or a bankruptcy, National Student Loans reserves the right to transfer your Personal Information to the new party in control or the party acquiring assets. In the event of such a change, your Personal Information will continue to be treated in accordance with this Privacy Policy unless any changes to the Privacy Policy are made in accordance with the section below that discusses “Changes to This Privacy Policy.”

National Student Loans contractors sometimes have limited access to your Personal and Non-Personal Information in the course of providing products or services to National Student Loans. These contractors include vendors and suppliers that provide us with technology, services, data analysis, research, advertising and marketing assistance and/or content for the operation and maintenance of the National Student Loans website. We contractually require that our operations and maintenance contractors: 1) protect the privacy of your Personal and Non-Personal Information consistent with this Privacy Policy and 2) not use or disclose your Personal or Non-Personal Information for any purpose other than providing the limited service or function for National Student Loans.

5. Opt Out

For questions or concerns about this Privacy Policy or the Personal Information we maintain, or to instruct us to remove Personal Information, you may contact National Student Loans at:

National Student Loans
15770 Laguna Canyon Road #250

Irvine, CA 92618
800-220-8850
info@nationalstudentloans.us

6. Changes

We reserve the right to change or modify this Privacy Policy at any time and any changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this policy we will notify you by email (sent to the email address specified when you register) and/or by means of a notice on the National Student Loans website prior to the change becoming effective. We encourage you to periodically review the National Student Loans website for the latest information on our privacy practices. If you do not accept the terms of this Privacy Policy, we ask that you do not register with us, do not solicit our Services, and that you do not use the National Student Loans website.

You’ve been provided the foregoing Privacy Policy and agree to its terms.